1 Terms & Conditions

Pricing – Prices are FOB FACTORY unless otherwise specified. Prices do not include:

  • Storage or insurance charges
  • Shipping charges to property or final destination
  • Sales and other taxes. * All tax-exempt companies/entities must submit a current resale certificate; otherwise sales tax will automatically be added to companies in the state of Florida. All companies/entities outside of Florida will be responsible for their own state sales taxes whenever applicable. Prices and specifications are subject to change without prior notice and orders are subject to prices prevailing at the time of order acknowledgement.

Terms – A fifty-percent (50%) deposit is required on all orders before processing. Balance is required upon shipping and before delivery unless other agreements have been made before ordering, and are stated clearly on the invoice. All shipping invoices are due when received. In the event that a timely payment is not made, interest will be charged at the rate of 1% per month on delinquent accounts. Buyer will be liable for any collection costs and attorney fees resulting from delinquent accounts.

Financing – Financing is available through an outside financing company, as well as American Express. Credit approval is required. Inquire with your C2C Designs representative for more information.

Orders – Orders are subject to acceptance by C2C Designs by our issuance of form order acknowledgement or Pro Forma invoice. Orders will be subject to the terms and conditions set forth herein and may not be modified, waived or rescinded. In the event of any inconsistency or variance between our terms and conditions and those set forth on the Buyer’s order form, our terms and conditions will govern. Our order confirmation is final and binding.

Cancellation and Changes to Orders – All products are custom made to the purchase order and applicable specifications. Cancellation and changes to an order cannot be accepted after production has started; materials have been ordered or scheduled for production. Orders cancelled before that time may be subject to a cancellation administrative charge. Once production is complete, the buyer is required to accept the shipment. The buyer may be charged warehousing costs for completed orders delayed by the customer.

Shipping – Complete instructions as to the delivery address and special instructions for shipping routes or delivery location limitations should be given at the time of order to avoid any errors. Shipping charges will be listed as a separate line item and will be estimate only (until finalized through shipping agent) unless otherwise specified.

Shipping/Freight Claims – All shipments must be carefully inspected for shortages, visible and concealed damage upon arrival. All freight claims must be noted on the carrier receipt and signed by the delivering driver. If damage cannot be determined until the furniture is unpacked, retain original carton and notify the carrier and C2C Designs immediately so that an inspection can be arranged. Any claims against C2C Designs will only be considered if made in writing within five (5) days of delivery. Failure to make a claim in this manner shall constitute full acceptance of the merchandise and a waiver of any defect, errors or shortage. No return of merchandise will be accepted without advanced written consent from C2C Designs.

Damage Claims – C2C Designs must authorize the submittal of any damage claim in advance. Any damage claims must be filed within 15 days of delivery of the product and must include a “Damage Claim Form” as well as photographs of said products. If the furniture is repairable, we will obtain an estimate on the repair cost prior to any reparative action being taken. C2C Designs will not honor any claim that is not accompanied by photographs of damaged product(s).

2 Warranty

All of C2C Designs products are manufactured in accordance with our high industrial and design standards and they are warranted to be free from defects of material and workmanship for a period of one year from the date of delivery or placement in qualified, climate controlled storage. This warranty covers goods under normal use, and in service under conditions for which the merchandise was designed. Our obligation during this warranty period is limited to repair or replacement at our discretion. This warranty becomes null and void on any goods altered by any person not so authorized by C2C Designs or any merchandise that has become subject to misuse, improper storage or negligence.